Refund & Payment Policy
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1. Buying credits
Credits are a prepaid balance used inside IndiDating to send messages, make calls, unlock paid posts, buy premium membership and apply for verification. Prices are shown in Indian Rupees before you pay. Credits are added to your wallet as soon as the payment is confirmed by our payment provider.
2. Refunds
Because credits unlock digital services immediately, purchases are generally non-refundable once credited. We will, however, refund in these cases:
- Money debited, credits not received. Contact us with your order details — we verify with the payment provider and either credit your wallet or refund you.
- Duplicate payment for the same order.
- Charged for a service that failed through our fault — for example, credits deducted for a call that never connected. Report it within 7 days.
- Unauthorised transaction confirmed after investigation.
Approved refunds are returned to the original payment method within 5–7 working days after approval, subject to your bank's processing time. Credits already spent, and credits forfeited when an account is deleted or removed for a rules breach, are not refundable.
3. Earnings and withdrawals
- You earn when another member pays to message or call you, or unlocks your paid post. You receive the amount they paid minus the platform fee shown in the app.
- Withdrawals can be requested once your earnings reach the minimum shown in the app.
- Payouts are made to the UPI ID or bank account you provide. Please check these details carefully — we cannot recover money sent to incorrect details you entered.
- Requests are reviewed and normally paid within [3–7] working days. If a request is rejected, the earnings are returned to your wallet.
- We may hold a payout while investigating suspected fraud, chargebacks or a breach of our Terms.
4. Taxes
Prices include applicable taxes where required. You are responsible for any tax payable on income you earn through IndiDating. We may deduct tax at source where Indian law requires it.
5. Failed or pending payments
If a payment shows as pending, do not retry immediately — wait for confirmation, since banks can take a few minutes. If money leaves your account and credits do not appear within 30 minutes, contact us with the date, amount and transaction reference.
6. Raising a payment dispute
Email support@indidating.com with your registered mobile number, the transaction reference and what happened. We acknowledge within 48 hours and aim to resolve payment disputes within 7 working days.
7. Contact
support@indidating.com · [COMPANY LEGAL NAME], [REGISTERED ADDRESS], India